Frequently Asked Questions
We know you must have questions about Exclusive Sport Rentals (especially if you have never rented sport rentals before.
Below is a list of the most asked questions that we receive about our sport rentals and the rental process. Questions such as how to reserve the sport rentals, what is included in the rental, the payment process, how to make changes to the order, delivery policy and potential discounts on multiple sport rentals, along with lots of information on how to reserve sport rentals online. We would also highly suggest you to visit our Blog.
Once you have gone through all of the questions, we hope you were able to find the answers helpful. But if you still have any other question that has not been answered below, please feel free to contact us and we will get back to you shortly.
- When should I reserve my equipment?
- How can I reserve the rental equipment?
- Where and when do I pick up my rentals?
- When will my credit card be charged once I reserve my rental equipment?
- What happens if I cancel?
- What happens if I return the equipment late or damaged?
- Do I have to set up my tent when it is returned?
- Can I make changes to my rental reservation?
- Can I extend my rentals prior to the pick-up of the equipment?
- Do you have any sport rental equipment available for children?
- If I reserve the rentals online does this guarantee a reservation?
- What is Exclusive Sport Rentals’ cancellation policy?
Q: When should I reserve my equipment?
A: At Exclusive Sport Rentals, we take reservations of sport rentals at any length of time. We do, however, suggest that you reserve your sport equipment as early as possible to avoid potential disappointments. Back to top
Q: How can I reserve the rental equipment?
A: Sport rental equipment is available online. You can reserve the equipment online or contact us directly. Our rental equipment can be reserved up to 2 weeks in advance with a credit card deposit (VISA, Master Card, Discover or Amex.) Otherwise, it is on a first come, first serve basis, based on availability. Back to top
Full payment is expected at the time of pick-up. Make sure to review our Rental Policies for more information. A credit card deposit is required for all rentals and reservations! We accept cash, Visa, MasterCard, Discover or Amex. The credit card deposit will not be charged unless additional fees are applicable. See below for more details or visit the Rental Policy page for more information. Back to top
Q: Where and when do I pick-up my rentals?
A: Rentals should be picked-up during business hours (Mon-Friday) or by appointment only during weekends. Rentals may be dropped off at our location during business hours. However, if you are unable to return the equipment by 7PM, you should contact us directly to notify us of any unexpected changes. We do understand that such changes may happen, and as a result, will do our best to accommodate them. Back to top
You will get back your security deposit in full once the equipment is inspected and ensured that it is in good working condition. Rental fees are based on a daily rental rate. Some equipment may be rented by the hour. Back to top
Q: When will my credit card be charged once I reserve my rental equipment?
A: Your credit card will be charged on the first day of your rental date. Back to top
Q: What happens if I cancel?
Individuals can cancel reservations up to 48 hours prior to the scheduled pick-up date. If, however, you have reserved the equipment, but failed to show-up on the day of the pick-up, we will charge your credit card, as if the equipment was out with the client. At Exclusive Sport Rentals, we understand that unexpected changes may happen, we therefore, encourage you to communicate with us about any potential changes. Back to top
Q: What happens if I return the equipment late or damaged?
A: A client returning damaged equipment will be charged a fee (see Rental Policies) to the chosen method of payment (Cash or Credit Card). Our team will attempt to contact and notify you of additional charges and allow an alternative payment method, if desired.
The Damage Fee equals the cost associated with repair, including shipping, labour, repair, and replacement parts. If the equipment is beyond repair or the cost of repairs are more than the replacement value, the client will be charged the RETAIL price to replace the broken equipment.
A Cleaning Fee will be charged if the equipment is returned dirty or wet beyond normal use. We expect our equipment to get dirty, but if cleaning requires excessive amount of time to prepare for the next client, a cleaning fee will apply.
Late Fees will incur if equipment is not returned by the contracted date on the rental agreement. The client will be notified of impending late fees. Late Fees for each item per day will be charged to the credit card deposit for up to 1 week. At that point, the credit card deposit will be charged the retail replacement cost (see above). Back to top
Q: Do I have to set up my tent when it is returned?
A: No, but sometimes it will be requested especially with any indications that the condition of the return may warrant immediate inspection (disorganized, soaking wet, dirty, etc). As with all items, the tent will be inspected thoroughly for missing parts and any damages. By checking the condition, organizing and air-drying before returning, you can eliminate unnecessary time. Back to top
Q: Can I make changes to my rental reservation?
A: Yes, you can change your rental reservation by adding extra days or changing your rental choice as long as the equipment is available. It is highly recommended to do so in advance. Back to top
Q: Can I extend my rentals prior to the pick-up of the equipment?
A: Yes, you can extend your rentals by giving us a 24 hour notice prior to the last day of your rental package. This is, however, subject to availability. We will do our best to accommodate your request. Back to top
Q: Do you have any sport rental equipment available for children?
A: Absolutely yes. We offer rental equipment for children, including: snowshoes, toboggans, mountain bikes, water skis, wakeboards, kayaks, canoes, pedal boats, tennis equipment and much more. We do, however, suggest that parents will be involved in the process of renting any sports equipment. Back to top
Q: If I reserve the rentals online does this guarantee a reservation?
A: Yes. Once you have submitted the reservation form, you will receive a confirmation via email. This email guarantees the reservation of the sport rental equipment. Back to top
Q: What is Exclusive Sport Rentals’ cancellation policy?
A: We will give a store credit if you book online and contact us one week prior. If we were notified of the cancellation less than 48 hours in advance, the non-refundable deposit of 25% will be used as a cancellation fee. Back to top
For any other questions, please contact Exclusive Sport Rentals directly at 1-855-917-7678.